1. Shipping
We work with suppliers from various countries, and your order will be shipped from our warehouses across Great Britain, Europe, and North America. We ship most of our containers worldwide. We have nearly 10 years of experience shipping containers, and each container is carefully inspected before shipment.
All our orders are typically processed within 2 to 5 business days and will be shipped with a tracking number. We can ship to virtually any address worldwide. Buyers are responsible for all taxes and duties, if applicable.
When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the invoice quote. Please understand that delivery delays may occur due to uncontrollable reasons such as custom processing, weather, etc.
Please also note that shipping rates for many of the items we sell are based on weight. The weight of an item can be found on its detail page.
2. Return and Cancellation Policy
You may cancel an active order within 48 hours of placing the order if the order has not shipped. We will issue a full refund less the payment processing fee.
Any cancellation request after 48 hours will incur a 10% restocking fee, regardless of order status. You can return an item within 14 days of delivery.
We will process the return with a full refund if the return was due to our error (defect, damage, etc.).
Any item returned due to an incorrect address or unpaid customs duties (for international buyers), we will refund you less the original shipping cost plus a 10% restocking fee.
Any item returned with unopened packaging will incur a 10% restocking fee; the buyer is responsible for return shipping and the original shipping costs.
Any item returned with opened merchandise will incur a 20% restocking fee; the buyer is responsible for return shipping and the original shipping costs.
Any item returned with missing or damaged parts and packaging will be deducted from the value based on the condition the item is received or the return may be rejected.
No returns or exchanges for clearance items.
You should expect to receive your refund within 14 business days of receiving your return.
If you need to return an item, please contact us: at +33 757 751 510 or via live chat or by email at info@sd-containers.com. We will notify you via email of your refund once we have received and processed the returned item.
3. Pre-Orders
We charge the full order for all pre-orders. All release times are estimated, and delays may occur due to the manufacturer, shipping, etc. Your pre-order will ship as soon as the product is available. We accept all cancellations for pre-orders, but the refund will be less the order payment fee.